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Rushmoor Home Finder

Frequently Asked Questions


Who can apply?

Anyone who has been assessed as eligible to join Rushmoor's 'allocation pool' .

Only those in the most urgent need of housing are considered for the 'allocation pool'.

To find out more about the 'allocation pool'  

How will I know if the property is suitable for me? 

The adverts will tell you the landlord, location, size, rent and other features of the property.  Where available a photograph of the property or similar will be provided.

When can I bid for a property?

You can bid for a property as soon as it is advertised but not after the closing date.

Can I bid for more than one property?

You can make a maximum of three bids each week. Should you make more than three bids during a cycle we are afraid that it will not be possible to consider any of your bids in that cycle.

I'm already a housing association or Council tenant can I still bid for a property?

Yes you can bid for a property if you are already a housing association or Council tenant as long as you are in the 'allocation pool' and have been allocation a reference number.

If, however, you are under notice for rent arrears or anti-social behaviour you may be turned down by the housing association who own the property.

Will I be able to view the property before making up my mind?

The housing association will invite those who have said they are interested in the property to view it. If several people are interested, we will only choose the top 3 bidders.

What if I don't like the property after I have viewed it?

If you don't like the property you can withdraw your bid at anytime prior to being made an offer of accommodation, by contacting

Can I bid for a property once I have provisionally been offered a housing association property?

Once you have been offered accommodation by a housing association you cannot continue to bid for another property until you either withdraw your bid or you become a housing association tenant.

How does the Council make the final decision on who is offered the property?

After everyone has viewed the property the housing association will let the Council know who is still interested in the property and the Council will then choose the person in the highest band by date order in the 'allocation pool'. Applicants in the same band will be prioritised by the date they joined the 'allocation pool' the property will be offered to the applicant who has the earliest registration date.

How will I know what my chances of success will be?

It is not possible to predict who may be successful when bidding for a property as it depends on who bids. Each month the Council will publish the results of the previous month's bids, this information will show the bands and registration dates of the successful applicant which you can then compare with your band and registration date.

What happens if I refuse a property?

If during a twelve month period you are successful on three occasions and refuse the properties offered to you, you will not be able to bid again for twelve months.

What if I've been accepted by the Council as homeless?

If you have not selected a property for three months from the date you were accepted as homeless, or during the first three months you have made selections and been successful but have refused the properties, the Council reserves the right to select one on your behalf.

How will I know what has happened to the properties that are advertised.

Every week the Council will publicise the details of the successful applicants, although no names will be disclosed. This information will be available:

  • at the Council Offices in Farnborough and Aldershot
  • at the Libraries in Aldershot and Farnborough
  • at the Citizens Advice Bureau in Aldershot and Farnborough
  • at First Wessex Housing Association, Gordon House, Gordon Road, Aldershot
  • on the Council's web site

How will I know if I've been unsuccessful when bidding for a property?

The Housing Association will write to successful applicants and we will also advertise these results at the same place the vacant properties are advertised. The results will show the number of points the successful applicant had, but we will not disclose personal details.

What if I need help Contact Us

 If you need information in another language please

How do I request a review of a decision?

If you disagree with any of the following decisions you can request a review:

- you are not eligible to join the housing allocation pool,

- you are not eligible for an offer,

- your application has been cancelled other by at your request,

- you think your band allocation is  wrong.

To request a review you must contact the Housing Options team within 21 days of the date you are notified of the decision.  You may provide additional information in writing that you wish to have taken into account when the review is carried out.  You will normally be advised of the outcome of the review within 8 weeks.


Further information about housing options can be found in the housing section of this website.




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